The person: Daddy, husband and surfer

The professional: Having had an awesome 4 and half years at Optimal Usability as a Senior UX Consultant & Interaction Designer, I am now working for myself. My roles and expertise over the past couple of years include:

* UX Project Lead on digital design projects (eg. we designed and user tested conceptual UI’s for the booking engine of Air New Zealand’s new Skycouch and Premium Economy products)

* Interaction Designer for the redesign of Vodafone NZ’s implementation of RightNow within their contact centres

* UX Lead for consumer testing of the seat and service design for Air New Zealand’s new long haul experience (see http://www.futuretakingflight.com)

* UX Lead on a project to observe and make design recommendations to improve the interactive voice response system for inbound customer calls to Telecom

….and much, much more


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